Privacy Policy

Ustawi Enterprises, LLC, doing business as Five Lions AI Agency ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or website located at https://fivelionsmarketing.tech.

By accessing or using our services, you agree to the practices described below. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Data

We collect information you provide directly to us, including:

Name, email address, and phone number.

Company name and job title.

Billing-related information (processed securely via third-party processors).

1.2 Usage Data

We automatically collect technical data, such as IP addresses, browser types, device identifiers, and pages viewed, to improve site performance and security.

1.3 Cookies

We use cookies to operate and improve our services. You can disable cookies via your browser settings, though some features may lose functionality.

2. How We Use Information

We process your data to:

Provide and maintain our AI automation services.

Send transactional messages, such as appointment confirmations and account updates.

Communicate marketing notifications to users who have opted in.

Comply with legal obligations and prevent fraud.

3. Data Retention

Personal & Billing Data: Retained for as long as you maintain an account and up to 7 years thereafter for bookkeeping and compliance.

Usage Logs: Retained for up to 26 months.

4. Your Choices & Data Deletion

You may exercise your rights of access, rectification, or deletion regarding your personal data by contacting us at [email protected]. Verified requests will be honored within 72 hours.

5. Sharing & Disclosure of Information

We do not sell or rent your personal data to third parties.

5.1 SMS/Mobile Privacy (A2P Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.2 Sub-processors

We use trusted third-party vendors to support our infrastructure, including:

Hosting: Amazon Web Services (AWS)

CRM/Automation: GoHighLevel (HighLevel Inc.)

Payments: Stripe, Inc.

6. Security

We employ industry-standard encryption and security controls (including 2FA and role-based access) to protect your data. While we strive for absolute security, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

8. Contact Us

If you have questions regarding this policy, please contact us:

Ustawi Enterprises, LLC 1615 COLONIAL WAY Frederick, MD 21702 Email: [email protected] Phone: (240) 217-2891